SmallBizGenius Analysis
Qardio, a health monitoring device company, receives overwhelmingly negative reviews on Trustpilot. Customers report significant issues with product reliability, lack of customer support, and order fulfillment, leading to widespread dissatisfaction.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Reliability
1.5/10Numerous reviewers report that Qardio devices, including blood pressure monitors, scales, and oximeters, fail within a short period. Common issues include devices no longer charging, inaccurate readings, and Bluetooth connectivity problems, rendering them useless.
42 reviews mention thisCustomer Support
1.0/10A significant number of reviewers express extreme dissatisfaction with Qardio's customer support, describing it as non-existent. Customers report an inability to reach the company through email, phone, or online support channels, leaving them without assistance for malfunctioning devices or order issues. Many claim to have sent multiple inquiries without receiving any response.
58 reviews mention thisOrder Fulfillment Issues
1.0/10Several reviewers allege that they placed orders with Qardio, paid for the products, but never received them. They also report an inability to contact the company for updates or refunds, leading to accusations of fraudulent behavior.
15 reviews mention thisApp Functionality
1.5/10Several reviewers report issues with the Qardio app, including its disappearance from app stores, inability to connect to devices, and general malfunction. This renders the devices useless, as they rely on the app for setup and data tracking.
18 reviews mention thisCompany Status (Bankruptcy)
1.0/10Multiple reviewers claim that Qardio has gone bankrupt or is out of business, citing the lack of support, website issues, and the departure of key personnel. This raises concerns about the company's ability to honor warranties or provide ongoing service.
12 reviews mention thisInaccurate Readings
2.0/10Some reviewers report that Qardio blood pressure monitors provide inaccurate readings compared to manual monitors or readings taken at a doctor's office. This poses a significant risk to users who rely on the device for managing their health.
7 reviews mention thisPros & Cons
What Customers Love
"Had this three weeks now - super easy to set up (just touch the iPhone to it) and has delivered clinically accurate results (I have compared it to hospital readings).I am using it for three readings per session twice a day and love the integration with Apple Health etc."
"The design of the Qardio product line is excellent. There isn’t another line of healthcare products that can hold a candle to them."
Common Complaints
"Like others, no support available. My device will no longer charge, and I am willing to pay for a repair. I tried to contact them through their media channel but no success."
"The oximeter failed within one year, the blood pressure monitor failed within 2 years and I had also purchased the scale that connected with the internet. I can no longer connect with quardio via the..."
"Paid for a product and one month later not received the product and they are ignoring my emails? Totally untrustworthy and it appears no way am I getting my money back or the product 😳"
"The QardioArm app has disappeared from the Apple App store. Once your apple phone updates the app disappears and cannot be replaced. Qardio appears to be bankrupt and out of business and the support page at Qardio.com has disappeared. The blood pressure monitor won't work without the app"
"I purchase a QardioArm to monitor my Blood Pressure, it gives totally different reading than the manual Blood Pressure monitor...Rated..NOT GOOD."
Common Questions About Qardio
Answers derived from customer review patterns
Is Qardio legit and trustworthy?
Based on 96 Trustpilot reviews, Qardio appears to be neither legit nor trustworthy. A significant number of customers report that they placed orders and paid for products but never received them. Furthermore, many reviewers claim the company is unresponsive to inquiries and offers no customer support. The disappearance of the app and allegations of bankruptcy further erode trust in Qardio, making it a risky choice for consumers.
Based on 45 reviewsDoes Qardio have good customer service?
The overwhelming consensus from the 96 Trustpilot reviews is that Qardio has extremely poor, if not non-existent, customer service. Reviewers consistently report an inability to reach the company through any channel, including email, phone, and online support. Customers who experience product malfunctions or order issues are left without assistance, contributing to widespread dissatisfaction and frustration. This lack of support is a major point of criticism and a significant deterrent for potential buyers.
Based on 58 reviewsIs Qardio worth it for small business?
Given the numerous reports of product failures, lack of customer support, and order fulfillment issues, Qardio is not a worthwhile investment for small businesses. The unreliability of the devices and the absence of support make it difficult to depend on Qardio for accurate health monitoring or reliable service. Small businesses should seek alternative solutions from more reputable and responsive providers to ensure the health and well-being of their employees.
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